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Your are here: HomeTerms and FAQs > What if my order goes missing or is damaged in shipment?
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What if my order goes missing or is damaged in shipment?

Two Daydreamers ships domestic orders via UPS and we insure all shipments on your behalf for full replacement value. All shipments are FOB Origin, and therefore title of the merchandise passes to the customer at the time of shipment.

We will do everything we can to assist you with your claim but it is your responsibility to notify UPS of the damage upon receipt and to file a claim with UPS. It's a good idea to save all packaging as sometimes UPS will want to inspect it.


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